FAQs

Do you have an Angel Policy?

Yes, you can use our products on any completed handmade projects that you hand-stamp and sell in small quantities. You may sell what you make at craft fairs, Etsy stores, and other small shops and venues. You may not mechanically reproduce our images. You may not mass produce our images. You may not produce our images to sell for others to use in their crafting projects. For example, you may not create pre-stamped images and sell them to other crafters. You may not include pre-stamped designs in crafting kits that you sell. You may sell completed cards, home decor, scrapbook pages and other items made with our stamps and papers.

 

How long does shipping usually take?

That depends on when you place your order. In between releases, we are generally at 5-7 business days and usually faster than that! During release times or big sales like over Black Friday weekend, shipping times are longer. We usually ship in 10-14 business days depending on what time you place the order. If you place your order right away, it will be much faster.

 

How will I know when a product is back in stock?

If a product is out of stock, the button will display “Read More” instead of “Add to Cart”.  If you select “Read More” you can then select “Notify Me”.

You must be logged into your account to use the “Notify Me” feature.  By selecting “Notify Me” you are sent an email when the item is back in stock and available for purchase.  The item has not been added to your shopping cart and it has not been paid for.  If you wish to purchase the item, you will need to create a new order and complete the checkout process including the payment process.

 

How can I get in touch with you?

You can call us Monday – Friday between 10 AM and 5 PM Central Time at 1-844-358-1447. (toll free)

You can email us anytime at info@ginakdesigns.com. We will return your email as soon as possible. Customer Service is only available on weekdays.