FAQs

Do you have an Angel Policy?

Yes, you can use our products on any completed handmade projects that you hand-stamp and sell in small quantities. You may sell what you make at craft fairs, Etsy stores, and other small shops and venues. You may not mechanically reproduce our images. You may not mass produce our images. You may not produce our images to sell for others to use in their crafting projects. For example, you may not create pre-stamped images and sell them to other crafters. You may not include pre-stamped designs in crafting kits that you sell. You may sell completed cards, home decor, scrapbook pages and other items made with our stamps and papers.

 

How long does shipping usually take?

That depends on when you place your order. In between releases, we are generally at 5-7 business days and usually faster than that! During release times or big sales like over Black Friday weekend, shipping times are longer. We usually ship in 10-14 business days depending on what time you place the order. If you place your order right away, it will be much faster.

 

Do I need a PayPal account to pay for my Gina K purchase?

You do not need a PayPal account to purchase from Gina K Designs.  Gina K Designs uses the PayPal system to process all payments.  You will need to select Proceed to PayPal.  You will have an option to pay with PayPal.  Below this option you have another option to pay with a Debit or Credit Card.  When the financial transaction is complete, PayPal will present a pop up window asking if you would like to join PayPal.  If you do not choose to join PayPal, simply close the window.  

 

How will I know when a product is back in stock?

If a product is out of stock, the button will display “Read More” instead of “Add to Cart”.  If you select “Read More” you can then select “Notify Me”.

You must be logged into your account to use the “Notify Me” feature.  By selecting “Notify Me” you are sent an email when the item is back in stock and available for purchase.  The item has not been added to your shopping cart and it has not been paid for.  If you wish to purchase the item, you will need to create a new order and complete the checkout process including the payment process.

 

How much do I need to spend to qualify for a free incentive stamp?

To qualify for a free incentive stamp set the order total must be a minimum of $75.  The total is calculated after coupons are applied and before shipping fees and taxes are applied.  The stamp set ships automatically without adding it to your shopping cart and it is not out of stock.  The button has been disabled.  You will not see this item listed on your invoice.  One free incentive stamp set per order while supplies last.

 

Do you accept returns?

Items can be returned within 60 days of purchase date.  The products must be unused and unopened.  No returns accepted without original packaging.  We will not accept returns on discontinued items.  If your order total drops below the amount for free shipping or for the free incentive stamp, shipping frees and incentive costs will be deducted from your refund amount.  Under certain circumstances returns may be subject to a 25% restocking fee.

Send returns to:  Gina K Designs, 5602 Broad Street, Greendale, WI 53129

Please include a note with your name, phone number, order number, and reason for return.  Return shipping costs are the responsibility of the customer.

If you received the wrong product or a damaged or defective item, please contact Customer Service within 60 days of purchase date.  We will correct the issue as soon as we can.  Customer Service is only available on weekdays.  844-358-1447; info@ginakdesigns.com.

 

Can I add something to my order?

Items can not be added to an existing order because the financial transaction has been completed and there is no way for us to capture additional funds to cover additional items.  You can enter a new order for the additional items.

 

How can I get in touch with you?

You can call us Monday – Friday between 10 AM and 5 PM Central Time at 1-844-358-1447. (toll free)

You can email us anytime at info@ginakdesigns.com. We will return your email as soon as possible. Customer Service is only available on weekdays.